SMPLFD Privacy Policy

Effective Date: 8/1/2024

1. Introduction

Welcome to SMPLFD. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our e-commerce store and our printing & embroidery website. At SMPLFD, we are committed to safeguarding your privacy and ensuring that your personal data is protected. By using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information from you:

• Personal Identification Information: Name, email address, phone number, mailing address, and other contact details.
• Payment Information: Credit card details and billing information for processing transactions.
• Technical Information: IP address, browser type, operating system, and other technical details collected through cookies and similar technologies.
• Order Information: Details about your orders, including purchased products, order history, and shipping information.
• Lead Information: Information submitted through our lead generation forms, including company details and project specifics.

3. How We Use Your Information

We use the collected information for the following purposes:

• Order Processing: To process and fulfill your orders, including sending order confirmations and shipping notifications.
• Customer Service: To provide customer support, respond to inquiries, and address any issues.
• Marketing Communications: To send promotional emails and newsletters (with your consent) about our products, services, and special offers.
• Website Improvement: To analyze website usage and improve our services and user experience.
• Lead Management: To follow up on inquiries, provide quotes, and manage potential projects.

4. Sharing and Disclosure of Information

SMPLFD does not share, sell, or lease your personal information to third parties. We may disclose your information only in the following circumstances:

• Service Providers: We may share information with trusted service providers who assist us in operating our websites, conducting business, or providing services to you, under strict confidentiality agreements.
• Legal Requirements: We may disclose your information if required by law, in response to a court order, or to protect the rights, property, or safety of SMPLFD, our customers, or others.

5. Data Security

We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include secure servers, encryption, and access controls. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our websites may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request corrections to any inaccurate or incomplete information.
• Deletion: You can request the deletion of your personal information, subject to legal and contractual obligations.
• Opt-Out: You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our websites and indicating the effective date.