SMPLFD Printing Spoilage Policy

Most print shops accept spoilage as part of custom production and may deliver fewer items than ordered.

We do it differently.

You will always receive the quantity you paid for, either by:

• receiving replacement items, or
• receiving a credit for any items we cannot replace

No short shipments.

(Effective Date: This spoilage policy applies to all orders placed on or after 2/5/26 and does not apply retroactively to prior orders.)

IMPORTANT NOTE (EXTRAS + SIZE ALLOCATION)

To support this guarantee, we typically order approximately 2% extra garments for production.

Because of this:

• you may receive extra items
• in rare cases, your final size breakdown may vary slightly if a specific size cannot be replaced due to availability

Example: If a medium is spoiled and only an extra large is available, the replacement may be a large.

If we cannot reasonably replace an item, we issue a credit for that item.

REPORTING
If you believe your order includes spoiled items, please notify us within 5 business days of delivery.

RESOLUTION TIMELINE
Once confirmed, replacements or credits are typically processed within 10 business days.

CREDITS
If replacements are not possible, we issue an account credit equal to the full value of the affected items. Credits never expire and can be applied toward any future SMPLFD Printing order or service. Refunds may be offered at SMPLFD Printing’s discretion.

TIME-SENSITIVE ORDERS
For event or deadline-driven orders, contact us immediately. If a replacement is not feasible in time, we will offer a credit or partial shipment with credit applied.

WHAT COUNTS AS SPOILAGE
Spoilage refers to items that become unusable due to production issues under SMPLFD Printing’s control (misprints, embroidery errors, curing issues, placement errors, machine damage, etc.).

Spoilage does not include:

• changes requested after production begins
• customer-supplied artwork issues that were approved
• damage after delivery
• normal wear and washing issues

OUR PERFORMANCE TARGET
Our internal spoilage target is under 2%. Regardless of spoilage rate, our customer guarantee remains the same: full delivery or full credit.

SOME ANSWERS TO COMMON QUESTIONS:

Will I ever receive fewer items than I ordered?
No. You will receive your full quantity or a credit for any items we cannot replace.

Why might I receive extra items?
We typically order extra garments to cover potential spoilage. If replacements aren’t needed, extras may ship with your order.

Why could my size breakdown be slightly different?
If spoilage occurs and the exact size cannot be replaced, we may substitute the closest available size from our production overages.

What if the substituted size does not work for me?
If a reasonable replacement isn’t possible, we’ll issue a credit for that item.

How long do I have to report an issue?
Please notify us within 5 business days of delivery.

Do credits expire?
No. Credits never expire and can be used toward any future SMPLFD Printing order.

Why don’t you automatically issue refunds?
Credits allow us to resolve spoilage quickly while keeping pricing consistent across custom production. Refunds may be offered at SMPLFD Printing’s discretion.